Optometric Administrative Assistant/Front Desk

Gutshall Kohle Pelster Eyecare is hiring for a full-time Optometric Administrative Assistant/Front Desk!

We are seeking an outgoing, positive, high-energy individual to be a part of our team.  The individual would enjoy working with people and be responsible for providing excellent patient care.  Strong organization skills and the ability to work in a team environment is desired.

Duties may include, but are not limited to:

Scheduling & Coordination

– Schedule, confirm, and reschedule patient appointments efficiently

– Coordinate provider schedules to maximize productivity

– Manage cancellations and follow-up appointments

– Sending and receiving correspondence from Specialists and Primary Care Doctors

Insurance & Billing Support

– Verify medical and vision insurance eligibility and benefits prior to appointments

– Obtain pre-authorizations or referrals when required

– Accurately enter insurance and billing information into patient files

– Be able to explain insurance benefits, copays, and related details to patients

Patient Interaction & Customer Service

– Greet and check in patients with professionalism and warmth

– Troubleshooting and resolving patient questions or complaints

– Verify patient identity and update demographics and insurance information

– Answer and route phone calls promptly and courteously

– Provide excellent customer service to ensure a positive patient experience

Must:
– be reliable and punctual
– pay strong attention to detail
– have excellent computer skills, and be willing to learn new programs
– be a strong communicator with patients, co-workers, and doctors
– be kind and compassionate
– be cheerful and welcoming
– have a passion for heathy lifestyle and the importance of visual health
– be a team player
– be able to think independently, problem solve, ask questions
– be willing to learn
– be able to multitask in a fast-paced environment.

Competitive pay, 401k, paid time off, paid holidays, medical reimbursement, employee eye care discount, uniform allowance, and paid training.  Office hours are M-F, no weekends.

Your awesomeness is wanted!

If you would like to join our professional and caring team, **please email your resume to admin@gkpeyecare.com.**  Thank you!