Website Tri County Bank

Personal Banker/CSR – Tri County Bank, O’Neill, NE has an opening available for a Personal Banker at our branch location in O’Neill, Nebraska.  This position is flexible and can be either part time or full time. The Personal Banker position is a part of the bank’s retail banking department.  This position has a broad range of sales and service activities in the branch, with a focus on transaction processing, customer service, and opening new accounts.  The position requires knowledge and support of the Bank’s day-to-day operations and a skillset in providing high quality customer service by meeting the needs of customers in an efficient and friendly manner.

This position is responsible for completing business development activities to provide proactive customer service and help attract new customers.  These duties will include soliciting banking relationships, developing prospect lists, cultivating new relationships, cross-selling appropriate products and services, and other business development tasks as requested by the Retail Banking Manager.

CORE RESPONSIBILITIES AND EXPECTATIONS

1.      Provides a wide range of customer service and support through the education of products and digital banking solutions, while referring customers to appropriate personnel or products/services.

2.      Maintains a working understanding of depository products and services; capable of assisting clients with questions regarding these products/services.

3.      Opens deposit accounts and certificates of deposit.

4.      Uses Premier and Director FiServ systems and other required software programs.

5.      Assists clients with payment information, payoffs, balances, credit advances, and general lending transactions.

6.      Assists customers—business and personal—with credit card applications.

7.      Sets up customers on business online, including ach and wire manager and remote deposit capture.

8.      Processes account verifications, garnishments and levies.

9.      Accepts deposits, credit card and loan payments.

10.  Handles cash transactions, sells and loads pre-paid cards.

11.  Prepares cashier’s checks and issues money orders.

12.  Assists customers with online banking questions, balance inquiries and account-related questions.

13.  Participates in community and area activities through event support and other volunteer organizations.

14.  Other duties may be assigned.

ROLE QUALIFICATIONS

Education

·         Associates or Higher level of college degree preferred

Experience

·         Minimum of one year experience in customer service (preferred)

·         Efficient utilization of Microsoft Outlook, Word, and Excel

·         Commitment to teamwork and reliable work ethic

·         Excellent customer service and interpersonal skills with both customers and other employees

·         Strong verbal and written communication skills

·         Ability to deal effectively with time pressures and stress that can change rapidly dependent on staffing levels as well as customer activity

·         Good organizational skills, to include re-prioritizing day-to-day tasks to accommodate the needs of both customers and co-workers

·         Ability to operate standard office equipment

·         Maintains a high level of bank compliance and regulatory knowledge

 

To learn more about us, please visit  www.tricountybank.com.

 

Interested candidates should send a cover letter and resume to mstrope@tricountybank.com or mail to The Tri-County Bank, Attn:  MaLaine Strope, HR Director; P.O. Box 119; O’Neill, NE  68763.

 

To apply for this job email your details to mstrope@tricountybank.com