Website Cargill INC
Job Purpose and Impact
The Customer Service Representative will execute a limited scale of customer service activities for our single-site team. In this role you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.
Key Accountabilities
• Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Participate in executing customer service strategies.
• Inform customers about order status, invoices and other standard information needed to complete the sale.
• Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
• Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
• Other duties as assigned
Position Information
• This position is posted internally as well as externally.
• If selected for an interview you will be required to submit your past two performance reviews.
• Please notify your manager before applying.
• Relocation assistance will not be provided for this position.
• This position is located in O’Neill, NE
• Visa sponsorship will not be provided.
• The Hiring Manager of this position is Lori Noble
Qualifications
MINIMUM REQUIRED
• High school diploma, secondary education level OR equivalent experience
• Minimum of four years of related work experience
PREFERRED
• Experience with Microsoft Office Suite
• Agricultural industry knowledge
Equal Opportunity Employer, including Disability/Vet.