Store Manager

The TRP Store Manager is responsible for running a profitable and efficient TRP location. Objectives will be accomplished using proper procedures, inventory control, pricing, merchandising, displaying, advertising, scheduling, and staff utilization. The TRP Store Manager will direct, coordinate, and evaluate the overall direction of the Parts and Service Department and Parts and Service Department employees.

Parts Department Major Duties and Responsibilities

Planning Duties

• Maintain a balance inventory consistent with the requirements of the service department, wholesale accounts and the do-it-yourself public
• Collaborate with the Director of Parts and the General Inventory Control Manager to control individual parts inventory levels and balance them for the maximum turnover
• Recommend to the Director of Parts pricing parameters in each customer category that generates sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty
• Analyze departmental operations and storage layout and revise as needed for maximum effectiveness
• Develop sales promotions
• Take advantage of all manufacturers’ inventory co-op advertising

Leadership

• Hire, train, motivate, counsel and monitor the performance of all parts department staff
• Complete Paccar Parts and Peterbilt assigned training courses
• Assign training requirements for parts employees
• Supervise stock order procedures
• Enforce policy on the special ordering of parts
• Ensure that the same high-quality level of service provided to outside customers is also provided to internal dealership customers
• Work to ensure a timely turnaround of parts needed for internal jobs
• Attend managers meetings
• Hold monthly store meetings
• Provide technical assistance to parts department employees
• Coordinate a prompt, efficient and timely flow of paperwork
• Direct shipping and receiving efforts to ensure timely processing
• Direct outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers
• Enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction
• Handle customer complaints immediately and according to the dealership’s guidelines
• Assist in the collection of past-due accounts
• Supervise custodians to ensure that work area is kept clean
• Enforce safety requirements, including but not limited to forklift training and operation, processing of SDS sheets on all products carried and OSHA Right-to-Know
• Understand, keep abreast of, and comply with federal, state and local regulations that may affect parts sales
• Maintain professional appearance
• Other duties as assigned

Evaluation

• Track inventory gross turns
• Monitor and adjusts inventory to minimize obsolescence
• Analyze sales, expenses and inventory monthly to maintain profit goals
• Monitor parts department employees’ payroll records
• Monitor daily reports
• Monitor and utilize the lost sales tracking report
• Ensure that all dealership purchases are properly accounted for before payment is made

Reporting

• Prepare reports for upper management as assigned

Service Department Major Duties and Responsibilities

Planning Duties

• Determine schedules and assignments for work activities, based on work priority, quantity of equipment and skill of personnel
• Coordinate activities of technicians in testing and repairing of heavy trucks
• Coordinate mechanical repair and maintenance services
• Requisition materials and supplies, such as tools, equipment, and parts

Leadership

• Oversee the service write-up process and create repair orders and estimates when needed
• Recommend or initiate personnel actions such as hiring, promotions, transfers, discharges, and disciplinary actions
• Monitor employees’ work levels and review work performance
• Council employees about work-related issues and provide the Director of Service with feedback on employees as to job-skill deficiencies
• Conduct or assist in identifying the training needs of employees and coach them to improve their knowledge or skills buy arranging training for repair, maintenance techniques, and equipment use
• Inspect and monitor work areas, examines tools and equipment, and provide employee safety and procedural training to prevent, detect, and correct unsafe conditions, violations, or procedures
• Oversee keeping the store inside and out clean and organized

Evaluation

• Overall coordination and evaluation of the Service Department by working with the Director of Service
• Develop service customer base by participating in and monitoring service activities
• Monitor, review, and post repair orders
  • Review repair orders for accuracy
  • Post in a timely manner

Reporting

• Maintain Business Plan and submit to the Director of Parts and Service
• Investigate accidents and injuries and prepare reports for worker’s compensation insurance
• Prepare reports for upper management as assigned