Holiday Inn Express, O'Neill,NE
Join Our Team at Holiday Inn Express in O’Neill, NE!
We’re looking for a friendly, outgoing, and guest-service-oriented individual to join our team as a part-time Front Desk Associate. At Holiday Inn Express O’Neill, we believe in delivering true hospitality for everyone. If you love meeting new people and have a passion for providing excellent customer service, we want you on our team!
Responsibilities:
Welcome guests upon their arrival and check them into the hotel efficiently and professionally.
Assist guests with check-out procedures and handle any billing concerns.
Provide guests with information about hotel amenities, policies, and services, as well as local attractions and dining options.
Answer phones, take reservations, and respond to emails and online inquiries.
Address and resolve guest complaints in a timely and satisfactory manner.
Coordinate with housekeeping and maintenance staff to ensure room readiness and attend to any guest needs or issues.
Process payments and handle cash and credit card transactions with accuracy.
Maintain a clean and organized front desk and lobby area.
Ensure the confidentiality and security of guest information.
Qualifications:
High school diploma or equivalent; some college or hospitality training is a plus.
Previous customer service experience, preferably in a hotel or related field.
Excellent communication and interpersonal skills.
Ability to work well under pressure, manage multiple tasks, and possess strong problem-solving skills.
Proficient in basic computer operations and familiar with hotel booking systems.
Must be available to work a flexible schedule, including evenings, weekends, and holidays.
Friendly, positive attitude with a genuine desire to deliver outstanding customer service.
Why Join Us?
Competitive hourly wage.
Dynamic work environment with opportunities for growth and development.
Employee discounts at IHG hotels worldwide.
Be part of a team that is committed to making every guest’s stay memorable.
If you have a passion for hospitality and enjoy working in a fast-paced, customer-focused environment, apply today to become a part of our team at Holiday Inn Express in O’Neill, NE!
How to Apply:
Please submit your resume and a brief cover letter outlining your interest and qualifications for this role via email to hieonled@gmail.com or in person at the hotel front desk. We look forward to hearing from you!